Trust

Governed before it is public.

Documents are path-specific, inspections are real workflows, and managed vs non-managed publication is not blurred together. Calm, but serious.

Core trust rails

The public site is not an open dump
A listing does not go live just because somebody filled a form. Henry Onyx holds every submission privately first, then decides whether the documents, authority, identity, and property reality are strong enough for public release.
Documents depend on the listing path
Owner-listed, agent-led, managed, commercial, land, and inspection-sensitive submissions do not carry the same evidence burden. Henry Onyx asks for the documents that actually explain the path instead of hiding requirements until later.
Inspection is operational, not decorative
If a listing needs an inspection, that becomes a tracked workflow. It can be requested, scheduled, completed, waived, failed, or cancelled, and publication should not pretend the check is done when it is not.

What the listing states mean

Awaiting documents
Henry Onyx still needs stronger authority, ownership, management, or supporting evidence before the listing can move deeper into review.
Awaiting eligibility
Identity, duplicate-contact review, or another trust prerequisite is still unresolved. The listing is held privately until that is cleared.
Inspection requested or scheduled
Henry Onyx has decided that a site check matters for this listing path. The listing is not treated as fully trusted until that inspection rail is closed properly.
Under review, approved, or published
Once the trust gates are satisfied, the listing can move into editorial review, approval, and then public visibility if the remaining quality checks pass.

Two-sided expectations

Whether the submitter appears authorised to market, manage, or request inspection for the property.
Whether the media, pricing, occupancy reality, and location context are serious enough for a premium platform.

Policy clarifications

Managed vs non-managed
Managed listings imply Henry Onyx operational involvement after acceptance. Non-managed listings can still be reviewed and published, but the owner or agent remains responsible for the operating reality after first contact.
Duplicate-contact resistance
If the same email or phone appears across multiple Henry Onyx accounts or submissions, the listing may stay in manual review until the ownership picture is clearer.
Inspection and viewing continuity
Henry Onyx treats inspections and viewings as tracked workflows. Requests, schedules, and follow-up should remain visible to staff and to the account history instead of vanishing into chat.

What happens next after submission

01Submitters see a private listing record first, not instant publication.
02Henry Onyx reviews the evidence, the trust posture, and whether the listing belongs on a managed, non-managed, or inspection-sensitive rail.
03If more information is needed, the listing can move into corrections, document hold, eligibility hold, or escalation before publication.
04Only after those checks are coherent should the listing move toward approval and public release.